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SHIPPING FAQ

When will my order ship?

We process orders for shipping Monday - Friday. Orders received before 12:00PM will generally ship out on the same day for in-stock items. Orders placed after the processing cutoff time or placed over weekends/holidays will be processed on the next business day. Please be aware that due to government issued quarantining/shutdown orders could impact the timeliness of getting the orders out. However, we strive to process all orders as quickly as we possibly can, and we appreciate your patience and understanding.

 

When will I get my shipment tracking number?

When items on your order are marked as shipped, our system will send an automated notification with your shipment tracking number(s). Please note that movement on your tracking number may take up to 24-hrs to register on some shipping carriers' websites.

You may also receive communication from us if there were any updates, changes, or refunds applied to your order.

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When can I expect to receive my order?

Standard shipping orders typically take from 3-7 days, depending on distance from Los Angeles to the delivery address, using USPS first class or parcel mail shipments for destinations located within the 48 contiguous states. Alaska / Hawaii orders may take up to 7-10 days to get delivered via USPS.

Expedited shipping orders are prioritized in our warehouse for processing using shipping carries such as UPS/FedEx/USPS Priority Service to get your orders to you in 1-3 business days.

Please note that due to the impact of the COVID-19 pandemic, these shipment transit times are not guaranteed and may take longer than normally expected for your order to arrive. We keep track of potential shipping/carrier delays and may contact you via email or phone with any updates.

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How do I update, change, cancel my order or an item on my order?

Unfortunately, we're unable to change an order after it has been placed in our system. We may be able to cancel/refund an item or your order before it goes to the warehouse for shipping, but we may not be able to intercept an order once it's in process.

RETURN & EXCHANGE POLICY

Please note that we can only accept returns/exchanges for masks that are still sealed in their original packaging. Unsealed masks are not returnable due to pandemic considerations. We appreciate your understanding.

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Standard Exchange

  • Contact our Customer Service department within 7 days of receiving your order by telephone on 213-878-2253 or by email info@shopeverydayritual.com and have your Order number, Product code and/or description of the item(s) you wish to exchange on hand.

  • We will issue an RMA# (Return Merchandise Authorization number) and return instructions to use to return the item(s).

  • Ensure that the item(s) you are returning is in an unused condition and has all labels attached.

  • Pack securely or send back in its original packaging to ensure your items arrive in undamaged condition.

  • Send the unwanted item(s) back to us at the address below, via Delivery Confirmation service, so you have proof of postage. Please use a safe and reliable shipper to return the item(s) safely. We are not responsible for shipments lost or damaged by the shipping carrier.

  • Please make sure your shipping carton prominently displays the RMA #. Cartons not displaying a valid RMA # are subject to being refused. Shipping charges are nonrefundable.

As soon as the original items arrive at our warehouse the exchange items will be sent out to you. Everyday Ritual (EDR Masks) reserves the right to refuse any exchange if any of the above conditions are not adhered to.

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Return for Refund

We want our customers to have a great shopping experience on our website and offer hassle free returns. In the rare event that you purchase an item(s) and you are not satisfied and do not wish to exchange it, we will be happy to make a refund.

  • Please return the item(s) within 7 days of receiving your order.

  • Ensure that the item(s) you are returning is/are in unused condition and has all labels attached. Masks being returned must still be sealed in their original packaging to accept for refund.

  • Pack securely or send back in its original packaging to ensure your items arrive in undamaged condition.

  • Send the unwanted item(s) back to us at the address below, via Delivery Confirmation service, so you have proof of postage. Please use a safe and reliable shipper to return the item(s) safely. We are not responsible for shipments lost or damaged by the shipping carrier.

  • When the returned item(s) arrives at our warehouse we will refund the item(s)

EDR Masks reserves the right to refuse any return if any of the above conditions are not adhered to.

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Customer service email: info@shopeverydayritual.com

 

Returns Address:

RMA#___________________________

Everyday Ritual / EDR Masks
155 W. Washington Blvd, Suite 709
Los Angeles, CA 90015

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